Privacy Policy

This Privacy Policy explains how 247Bet collects, uses, stores, and protects your personal data when you use the website and its services. We are committed to safeguarding your privacy and complying with all applicable data protection laws.

1. Who We Are

247Bet is a brand owned by Whitezip Limited and operated by White Hat Gaming Limited (WHG). Both companies are joint data controllers for your personal data. WHG is responsible for data processing related to the provision of gambling services, and Whitezip Limited is responsible for marketing-related processing. White Hat Gaming Limited is registered in Malta with company number C73232, with its office at 85 St John Street, Valletta, VLT1165, Malta. For privacy questions, contact our Data Protection Officer at [email protected].

2. What Data We Collect

Information You Provide Directly

When you register an account, we collect your name, date of birth, gender, email address, phone number, residential address, username, and password. When you contact support, we collect correspondence records and may record telephone calls for training and quality purposes.

Transaction and Activity Data

We collect details of your deposits, withdrawals, bets placed, game history, and account balance. We also collect bank account information and payment card details as needed to process transactions.

Technical Data

We automatically collect your IP address, browser type and version, operating system, device type, time zone, and browsing patterns when you use the website. This data is collected through cookies and server logs.

If you register using a third-party service such as Bank ID, Google Sign-In, or Trustly Pay n Play, we receive relevant registration and contact data from that service to facilitate your sign-up.

3. How We Use Your Data

Setting up, operating, and managing your account and providing the services you request.
Processing payments and transactions related to your account.
Verifying your identity, age, and place of residence as required by law.
Complying with responsible gambling obligations and monitoring gambling patterns.
Preventing fraud, money laundering, and other criminal activity.
Sending marketing communications where you have given consent (you can unsubscribe at any time).
Improving our services through analytics, research, and feedback.
Enforcing our Terms of Use and protecting our rights and the rights of other players.

With regulatory authorities (Malta Gaming Authority, UK Gambling Commission) as required by law.
With identity verification and age verification service providers.
With payment processing providers to complete your transactions.
With fraud prevention and anti-money laundering agencies.
With affiliated companies within the White Hat Gaming group for operational purposes.
With marketing affiliates where you have given consent.

We do not sell your personal data to third parties.

5. Your Rights

Access: You can request a copy of the personal data we hold about you.
Correction: You can request correction of inaccurate or incomplete data.
Deletion: You can request deletion of your personal data, subject to legal retention requirements.
Restriction: You can request restriction of processing in certain circumstances.
Objection: You can object to processing based on legitimate interests or direct marketing.
Portability: You can request your data in a structured, machine-readable format.

To exercise any of these rights, contact [email protected].

6. How We Protect Your Data

SSL encryption is used to protect all data transmitted between your browser and our servers.
Customer funds are held in a separate bank account from company funds.
Access to personal data is restricted to authorised personnel only.
Regular security audits and monitoring are conducted.
Data is stored on secure servers with appropriate physical and electronic safeguards.

7. Cookies

247Bet uses cookies to provide essential website functionality, remember your preferences, analyse website usage, and display relevant advertisements. You can manage your cookie preferences through the cookie banner displayed on your first visit or through your browser settings. Essential cookies cannot be disabled as they are required for the website to function.

8. Data Retention

We retain your personal data for as long as your account is active and for a period thereafter as required by applicable laws, regulations, and licensing conditions. Transaction records are retained for the period required by anti-money laundering regulations. After the retention period, data is securely deleted or anonymised.

9. Minors

247Bet does not knowingly collect personal data from anyone under 18 years of age. If we become aware that a minor has registered an account, the account will be closed immediately, winnings will be voided, and any personal data will be deleted. We reserve the right to report the matter to relevant authorities.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any material changes will be communicated by email or through a notice on the website. We recommend reviewing this policy regularly.

11. Contact Us

For any privacy-related questions or concerns, contact our Data Protection Officer at [email protected]. If you believe we have not handled your concern adequately, you may file a complaint with the Office of the Information and Data Protection Commissioner (IDPC) in Malta at idpc.org.mt.